For detailed notes for this video, visit http://www.patrickbetdavid.com/how-to-handle-customer-complaints/ I'm going to make a prediction. There's little chance this video will go viral. Here's why. Because no one cares to talk about customer complaints. But I want to challenge you to listen to this whole thing because it will save you a lot of sleepless nights, make and save you a lot of money, and create a culture for your company. So let's get right into it. Visit the official Valuetainment Store for gear: https://www.valuetainmentstore.com/ 5 Types of Customer Complainers #1: The Valid Complainer - 1:11 #2: The Pessimist - 1:34 #3: Like Your Product, Disagree with Your Belief - 1:50 #4: An Actual Enemy - 5:04 #5: Trolls - 08:05 How to Handle Customer Complaints - 9:10 #1: Speed is Your Game - 10:08 #2: Don't Avoid Conflict - 10:38 #3: You Can't Win Them All - 12:03 #4: Get on the Phone - 12:07 Subscribe to the channel: http://www.youtube.com/valuetainment?... Valuetainment- The best channel for new, startup and established entrepreneurs. Schedule: New episodes every Tuesday and Thursday on a broad array of entrepreneurial topics.
Views: 129868 Valuetainment
Go to http://www.Hyken.com to learn more about Shep Hyken, customer service speaker and expert. Professional keynote and customer service speaker and New York Times bestselling author, Shep Hyken discusses his five step process for not only handling customer complaints but customer service crisis situations as well. Awhile back, United Airlines had a computer outage that lasted two and a half hours and caused 200 flight delays and six cancellations. Keep in mind, this wasn’t a single unhappy customer complaining to a gate agent at the airport. This situation involved thousands of people who were inconvenienced. I would describe a two plus hour delayed flight as a Moment of Misery™. There were thousands of angry passengers. Yet, problems like this are bound to happen at some point; just last year it happened with Delta and Southwest. And it may not be a computer glitch, but a weather problem that causes airline delays. Yet every cloud has a silver lining, and in this instance it’s a mini-case study on how to handle a customer service crisis. I can’t speak to what happened at the airport when passengers approached gate agents for help, or what happened on the phone lines as passengers tried to reach a customer service representative. I’m sure there were long lines and hold times. The individual interactions turned out either good or bad because of the individual employees’ attitudes and how well they have been trained to handle such situations. But, what I can speak to is the general response that United Airlines made, and how it was a perfect example of what to do in a crisis situation. I teach a five step process to deal with a complaining customer, and for those who follow my work, this is a short review: 1. Acknowledge the problem. 2. Apologize for the problem. 3. Fix the problem – or discuss how it will be fixed. 4. Do it with the right attitude – not just being nice, but acting accountable. 5. Doing all of this with a sense of urgency. Well, the same way you deal with individual customers is also the way you deal with a customer service crisis that impacts thousands of customers. First, United acknowledged and apologized for the inconvenience. That’s steps one and two. They responded to media inquiries and tweeted out to all of their followers: A ground stop is in place for domestic flights due to an IT issue. We’re working on a resolution. We apologize for the inconvenience. Then they fixed it, accomplishing step three. Step four was that they accepted responsibility. Maddie King, a spokesperson for United, met with the press and told them they were working to fix the problem. No excuses. In other words, United was owning the problem. Finally, there was a sense of urgency behind all of this. It took just two and a half hours to fix the problem. They worked hard and fast. Urgency is key to restoring confidence. So, be it an individual complaining or a major customer service crisis effecting thousands of customers, consider the five step process that not only fixes what is broken, but potentially restores the customer’s confidence. And, done well it may restore the customer’s confidence to a level higher than if the problem had never happened at all. Shep Hyken, professional keynote and customer service speaker, customer service trainer, and New York Times best-selling author, shares his customer service tips. These tips are your how to guide to customer complaints, delivering amazing customer service, customer loyalty, customer service training, customer trust, company culture, customer experiences, sales tactics, and employee retention. To hear more customer service tips, listen to interviews, read his blog and learn about The Amazement Revolution go to http://www.hyken.com. Shep is a customer service expert and the Chief Amazement Officer (CAO) of Shepard Presentations. As a professional speaker and author, Shep helps companies build loyal relationships with their customers and employees. For information about customer service training go to http://www.TheCustomerFocus.com. Facebook: http://www.facebook.com/ShepHykenSpeaker LinkedIn: http://www.linkedin.com/in/ShepHyken Google+: http://www.gplus.to/ShepHyken Twitter: http://www.twitter.com/Hyken 314-692-2200 ShepTV is another Shepard Presentation (www.ShepTV.com)
Views: 13077 Shep Hyken
PREVIEW ONLY – NOT FOR TRAINING. Keeping customers is as important as getting them. This training video demonstrates a simple method for dealing effectively with angry customers. First, deal with the person; then, deal with the problem. This program shows how to deal with customers who are face-to-face and over the telephone.
Views: 799711 Media Partners Collection
One of America's most trusted stores is under scrutiny after customers called the I-Team with disputes involving warranties and other consumer complaints.
Views: 817 ABC 7 Chicago
For detailed notes and links to resources mentioned in this video, visit http://patrickbetdavid.com/customer-service-vs-customer-experience Visit the official Valuetainment Store for gear: https://www.valuetainmentstore.com/ Customer service vs. customer experience; Do you know the difference? One of the best exercises for you to do is make a list of companies or businesses that you go back to over and over and over again, and ask yourself why. On the left, list five companies you return to again and again, and on the right write the reason for doing so. For instance, on the left write, "I go to this restaurant at least once a week" and on the right write, "I go there because _____________." The thing that goes into the blank is generally one of these six reasons. They will give you a lot of clues for your own business. #1: Fast - 0:38 #2: Quality - 0:49 #3: Cheap - 0:57 #4: Luxury - 1:10 #5: User Friendly - 1:23 #6: Customer Service - 1:38 Subscribe to the channel: http://www.youtube.com/valuetainment?... Valuetainment- The best channel for new, startup and established entrepreneurs. Schedule: New episodes every Tuesday and Thursday on a broad array of entrepreneurial topics.
Views: 603983 Valuetainment
-- Created using PowToon -- Free sign up at http://www.powtoon.com/join -- Create animated videos and animated presentations for free. PowToon is a free tool that allows you to develop cool animated clips and animated presentations for your website, office meeting, sales pitch, nonprofit fundraiser, product launch, video resume, or anything else you could use an animated explainer video. PowToon's animation templates help you create animated presentations and animated explainer videos from scratch. Anyone can produce awesome animations quickly with PowToon, without the cost or hassle other professional animation services require.
Views: 38909 DPI Training
If you work and deal with a lot of customers, you know that customers can be very irritating at times. They are sometimes rude and don't think twice before saying something. But we have to be polite and handle it well because that's our job. In this lesson we will show you some conversations which will help you serve your customers in a professional and polite way. Subscribe to our channel to get more English learning videos. Connect with us on Facebook and stay updated: http://facebook.com/twominenglish Check out our website: http://twominenglish.com for lesson scripts and more learning.
Views: 394262 Twominute English
Acknowledge Customer Complaints The first step to resolving a problem is to recognize that the problem exists. It is tempting to ignore the angry customer and hope the problem will go away. In reality what will go away is the customer and their business as well as any business they manage to drive away by giving poor reviews and bad word of mouth. Channel Link: https://www.youtube.com/channel/UCJjBjj3bTRFTQt_oPc0QjUA?view_as=subscriber When confronted with angry customers make sure you acknowledge them. The customer is angry for a reason. There is some expectation by the customer that has not been met. This difference between expectation and reality has caused a rise of emotions which are being projected at you. You can use that anger towards your advantage. By speaking out, the customer has provided you an opportunity to improve. The angry customer is useful to you as they provide you an insight into issues with your process or your product that need to be improved. Working on improving the processes and products will not only help you alleviate that individual customer’s problems but may also help you gain more customers. Online Links: Facebook: https://www.facebook.com/faisal.ghani.9615 Website: www.fgq-consultant.org Acknowledging customer complaints means that not only do you need to tell the customer that their complaint has been received, but you need to develop a system where the complaint is logged and flagged for action. Knowing the issues the customer faces is vital for you to improve your business so you should not let the opportunity to talk to customers pass by.
Views: 49 Faisal Qureshi
Customer complaints are received when customers are not happy about a product or service they have purchased. This is good for your business because when handled efficiently a customer complaint can prevent further problems and lead to stable, long-term happy customers. Happy customers mean more profitable returns. We suggest following these 8 ways while managing your customer complaints: • Analyse your customer complaint. Study the reason that led to the problem. Find out who is making the complaint and how often is this complaint encountered. • Record details of your analysis. Implementing software for recording analysis is a great way to prevent problems from reoccurring in the future. • Understand your customer needs. Determine what the customer is looking for as a solution. Be polite and listen carefully. You might be surprised that some of their solutions are less than what you expect. Know what will make them satisfied customers. If you end up with unhappy customers, they will leave your company for a competitor. • Acknowledge your company’s costs, services, qualities, billing issues and communications. Having the full and right information guides you to find the best solution to the problem. • Take the best action to solve the problem. Put all the above collected information together in order to find the best solution to fix the problem. The best solution is obtained when an agreement is reached between the customer service team and client. • Fast response. Quick responses are advised when dealing with complaints. It is not preferable to keep customers waiting. If you have no choice but to pass on the customer to another employee, make sure to explain why. • Follow up after the problem has been solved. Make sure the customer is satisfied with the solution. This will encourage the customer to come back to you with any other issue. • Always thank the customers for their patience while solving the problem. Satisfied customers will be back and hopefully will attract their friends on social media to come. At some point, everyone in the organization is bound to deal with an upset customer. As mentioned, the solution is to manage this situation efficiently resulting with a satisfied customer thinking you are part of a wonderful organization. We suggest you follow the 8 steps above to help u achieve long-term relationships with your customers resulting in a valuable collection of ANTIQUES! Empower Yourself with more Practical Business Education to Reach your Potential by visiting our site: https://www.potential.com/
Views: 49 Potential
The revolution in complaints processing, compliance and policyholder satisfaction, for Insurers, is here! Virtusa C2C CMSi is the leading platform to modernize all aspects of complaints processing and compliance management. Its workflow gently guides complaints across your departments, seamlessly, while ensuring adherence to stringent security, auditing and compliance standards.
Views: 231 Virtusa
Consumer Reports looks at customer service complaints. ◂ WXYZ 7 Action News is metro Detroit's leading source for breaking news, weather warnings, award-winning investigative reports, sports and entertainment. WXYZ 7 Action News is Detroit's breaking news and weather leader. Channel 7 - on-air, online at WXYZ.com and always Taking Action for You. For more download the WXYZ mobile app: iPhone: http://bit.ly/iOS-wxyz Android: http://bit.ly/wxyzplay
Views: 257 WXYZ-TV Detroit | Channel 7
Dealing with angry customers need a skill blended with tacts. Handling angry customers is tough but rewarding. Watch this Sales Training video in Hindi TSMadaan Motivational Speaker | Life Coach | Sales Trainer http://www.tsmadaan.in
Views: 176371 TsMadaan
Tips to conduct Root Cause Analysis and methods to solve customer complaints
Views: 130 a4academics.com
Want results? Here's how to master the business writing format of the complaint letter for a product or service you purchased that didn't pan out.
Views: 100120 David Taylor
EXP: “How to file a complaint”. A simple guide to help you file a complaint in case you have a legitimate problem when buying an item or service. And with you today… PST: Professor KnowItAll… EXP :Ok, Professor KnowItAll, go ahead… PST: Thank you, thank you… Well, let me tell you. If you have a problem with a purchase, the first thing you should do is complain to all your friends on social media… EXP: No, not at all! I have the Consumer Action Handbook here, and it says the first thing you should do is inform the seller about the problem. Most complaints are actually resolved that way. And do it as soon as possible because some stores offer limited time for returns and refunds. If your problem is not resolved on the first try, ask to speak with a supervisor or manager. Sometimes it’s just a matter of knowing who to talk to in order to resolve the issue. PST: That’s what I was saying … So in other words, if you didn’t like the final score of the game you watched last night, you should complain immediately so you can get your money back… EXP : No! It doesn’t work that way… I think I’ll need to be more clear…Look, Professor, if, for example, you buy a television set, and you carefully take it home, then you unpack it and the screen is cracked, then you should make a complaint at the place where it was purchased. PST: And if I didn’t like the game that I watched on that television, can I return it? EXP: He’ll never understand… Back to the topic of how to file a complaint… PST: You should meet my friend Luis; he’s an expert at complaining! EXP : Professor…So if the complaint is not resolved after contacting the seller, you should begin a formal process by writing to the business in question, and express your complaint following these recommendations: One : Start by keeping a record of everything that’s happened. Two : Contact the seller or manufacturer. Explain the problem in detail, but be brief and to the point, and state whether you want a refund or an exchange, and how long you are willing to wait for a response. Don’t be threatening or rude. That won’t help you. Provide your name, address and your phone number so they can contact you. Three : If the problem does not get resolved there are various other options that you can consider, like contacting trade associations or national consumer organizations. Four : You can also contact local or state consumer protection offices, or the closest BBB . PST: Oh yes, of course, Big Bad Business EXP: No professor the BBB is the Better Business Bureau, which is a nonprofit organization that helps resolve consumer complaints. PST: Now everything is starting to become clear. If I have a complaint about a product that I’ve purchased, I should call to complain, and if it’s not resolved, I should write to the seller. And if it is still not resolved, I should contact the closest consumer protection agency … EXP: Very good, that’s right. And by the way, there are also small claims courts in case none of these options resolve the problem. EXP: Is it clear now, Professor? PST: Crystal clear. EXP: Professor, if you have any more questions, visit USA.gov. They will guide you to find contact information for businesses and manufacturers, and a sample letter of complaint. You can also download or request a free copy of the Consumer Action Handbook, for more tips. PST: OK, but I have one more question. EXP: Yes … about the Handbook or about how to file a complaint? PST: No, not that. I want to know if we’re done because I’m running a little late for the game… EXP: Yes Professor, but remember: for more information and to request your free Consumer Action Handbook, visit USA.gov or in Spanish at GobiernoUSA.gov.
Views: 39976 USAgov/archive
Contact 8290887928/- any other issues and product listing Dear seller, we are a preferred provider for major marketplaces like Flipkart, Amazon, Paytm, Shopclues all E-commerce market place and wholesale web sites etc. We help sellers with their online business by offering services like registration, mange cataloging and business consultancy.
Views: 6306 OnlineBestMarket
Ordered a Mobile Phone got a Brick ! [SOLUTION] This video will cover all the necessary measures that you need to take against consumer grievances and fraud . Do watch the video till the end and spread the word as much as you can ,because you never know it might help someone...Awareness is Light ! #AskUIC Lawyer Ujjawal Anand Sharma : http://bit.ly/21fqMTo National Consumer helpline number - 1800-11-4000 State consumer helpline number 1 Andhra Pradesh 1800-425-0082 / 1800-425-2977 2 Arunachal Pradesh 1800-345-3601 3 Assam 1800-345-3611 4 Bihar 1800-345-6188 5 Chhattisgarh 1800-233-3663 6 Delhi 011-23379266 7 Gujarat 1800-233-0222 8 Haryana 1800-180-2087 9 Himachal Pradesh 1800-180-8026 10 Karnataka 1800-425-9339 / 1967 11 Kerala 1800-425-1550 12 Madhya Pradesh 155343 13 Maharashtra 1800-22-2262 14 Mizoram 1800-231-1792 15 Nagaland 1800-345-3701 16 Orissa 1800-345-6724 / 6760 17 Rajasthan 1800-180-6030 18 Sikkim 1800-345-3209 / 1800-345-3236 19 Tamil Nadu 044-2859-2828 20 Uttar Pradesh 1800-180-0300 21 West Bengal 1800-345-2808 And if you want to file your complaint online then you can file on http://nationalconsumerhelpline.in/ or http://core.nic.in/ both are government websites. ---------------------------------------------------------------------------------------------- Video / Audio Recording devices : Sony Tripod : http://amzn.to/1Punfvr Camera : http://amzn.to/1punQVl Mic : http://amzn.to/1TpZPvO Pop Filter : http://amzn.to/1Twft7Y 2GB MicroSDHC UHS-1 Memory Card :http://amzn.to/1W5MV5U --------------------------------------------------------------------------------------------------- #urindianconsumer !!==–..__..-=-._; !!==–[email protected]=-._; !!==–..__..-=-._; !! !! !! !! !! \\\|||\\\|||\\\ \\\|||\\\|||\\\UR Indian Consumer \\\|||\\\|||\\\\\\|||\\\|||\\\ Subscribe to My Channel [join the Indian Consumer family] : http://goo.gl/SIFH0N Facebook Page [ur like will make my day ] : http://goo.gl/IdsPmP Twitter page : https://twitter.com/prasadvedpathak Google + page : https://plus.google.com/+UrIndianConsumer Official Site : http://urindianconsumer.weebly.com/ \\\|||\\\|||\\\ \\\|||\\\|||\\\Ur Indian Consumer \\\|||\\\|||\\\\\\|||\\\|||\\\
Views: 590809 Ur IndianConsumer
Have you ever gone to a restaurant and felt disappointed with the food and services? You must have. This is a common scenario when we decide to try a new place we had never tried before. But how do you communicate your disappointment to the staff of the restaurant? Do you feel shy to talk to them because you can't think of all the right phrases you should say? Well, not anymore! In this lesson, we will learn about the phrases that you may use to communicate your disappointment with the quality of the food or service offered by the restaurant. The sentences with the key phrases are highlighted at the end of the video. Practice all the phrases to build your fluency on the subject matter. Do not forget to subscribe to our channel to get more English learning videos. Like us on Facebook and get our updates : http://facebook.com/twominenglish Get the Two Minute English App for your Android Device : https://play.google.com/store/apps/details?id=com.astrobix.twominuteenglish
Views: 273776 Twominute English
How to File Consumer Complaint Online in india | By Ishan [Hindi] Who is a Consumer?: Any individual who purchases products or services for his personal use and not for manufacturing or resale is called a consumer. A consumer is one who is the decision maker whether or not to buy an item at the store, or someone who is influenced by advertisement and marketing. Every time someone goes to a store and buys a shirt, toy, beverage or anything else, they make a decision as a consumer. Consumer refers to any person who purchases some goods for a consideration that has been either 1.paid or promised to pay or 2.partly paid and partly promised, or 3.found under any system of deferred payment and does include any user of this type of goods other than the person who purchases these types of goods for consideration paid or promised or partly paid or partly promised, or 4.under any type of system of deferred payment when this type of use is done with the agreement of such person, and does not include a person who gets such goods for resale or for any business purpose or hires or avails of some services for a consideration which has been paid or promised or partly paid and partly promised, or 5.under some system of deferred payment as well as includes some beneficiary of such services other than the people who ‘hire or avail of the services for consideration paid or promised, or partly paid and partly promised, or 6.under any system of deferred payment, when such services are provided having the approval of the first described person and does not include a person who takes such services for any business purposes. Consumer Court is the special purpose court, in India, that deals with cases regarding consumer disputes and grievances. These are judiciary hearings set up by the government to protect the consumer rights. To lodge a complaint, the consumer has to first register on the site. The online registration form has to be filled in with the name, email, address and phone number of the complainant, and an user id and password have to be created. A complaint can be filed against any registered brand or service provider. Website: https://www.consumercomplaints.in There is a huge process to register a complaint in consumer court in India. If your amount is less than 10 Lakhs than you can file complaints in district consumer court. If your amount is more than 10 Lakhs and more than 1 crore than you can go through state level Consumer court. If your amount is more than 1 crore than you can go through national level consumer court. Disclaimer- Some contents are used for educational purpose under fair use. Copyright Disclaimer Under Section 107 of the Copyright Act 1976, allowance is made for "fair use" for purposes such as criticism, comment, news reporting, teaching, scholarship, and research. Fair use is a use permitted by copyright statute that might otherwise be infringing. Non-profit, educational or personal use tips the balance in favor of fair use. All credit for copyright materiel used in video goes to respected owner. Keep Supporting Us :- Website : https://www.ishanllb.com/ Website : http://www.eisarahi.com/ Email : [email protected] Facebook Official : https://www.facebook.com/eisarahiofficial Facebook Page : https://www.facebook.com/IshanLLB/ Twitter : https://twitter.com/ishanllb Tags:- How to File Consumer Complaint Online in India,file a consumer complaint,credit card complaint online kaise kare,kisi bank ki complain kaise kare,credit card hindi,kisi bhi company ki complaint kaise kare,online shikayat kaise kare,bill raised without credit card,unauthorized credit card charges,Oneassist Consumer Solutions,one assistant,one assist mfee hdfc credit card,hdfc credit card ki complain kaise kare,kharab product ki complaint kaise kare,ishan llb,ishanllb
Views: 17401 ISHAN LLB
How to handle customer complaints effectively // how to handle customer complaints like a pro. Dealing with customer complaints can be a touchy subject. I’m giving you examples of my customer experience and handling customer complaints in my own company. Your customer is your biggest asset and their feedback is valuable. In this video, I’m teaching you the steps you need to start effectively managing customer complaints. Describe how to handle customer complaints effectively. What are your thoughts? ★☆★☆★☆★☆★☆★☆★☆★☆★☆★☆★☆★☆★☆★☆★ Check out 🙌 my BOOK 👉 http://blogginbrandi.com/boss-life My Product (8 Hour Energy Patches) 👉 http://bit.ly/8HRWEB Want to Work With Me 👉 http://bit.ly/bbworkwithme Join MY Biz & Branding FaceBook Group 👉 http://bit.ly/FBGroupBB Subscribe to my 🎥 #YouTube Channel 👉 http://bit.ly/BBYTsub ★☆★ Connect with me on Social Media 💃 @BlogginBrandi ★☆★ Subscribe to my 🎥 #YouTube Channel 👉 http://bit.ly/BBYTsub ♦️ Instagram: http://bit.ly/InstaBBYT ♦️ Twitter: http://bit.ly/TwitterBBYT ♦️ Facebook: http://bit.ly/FacebookBBYT ♦️ Pinterest: http://bit.ly/PinterestBBYT ♦️ SnapChat: @BlogginBrandi ♦️ LinkedIN: www.linkedin.com/in/blogginbrandi https://youtu.be/oQvet6jXMP8
Views: 49 Bloggin Brandi
Boccuzzi Jr. discusses why customer service, as opposed to traditional marketing strategies, has the potential to be the greatest form of marketing for a brand. John Boccuzzi Jr. has more than 20 years’ experience as a sales, marketing and customer experience executive, with a proven track record of strategic thought leadership in both private and public companies. John most recently served as Vice President of Sales & Edible for Business for Edible Arrangements, LLC were he led a team of 5 Senior Directors and Directors and total personnel of over 100 across several key departments including: Business Gifting, Business Development & Brand Partnerships, Franchisee Support, Customer Care and Training & Development. Wanting to share his passion for developing and delivering the best possible solutions and customer experiences, John formed Boccuzzi LLC. John has a Bachelor’s Degree from Bryant University in 1990 with a focus in Entrepreneurship. When John is he enjoys spending time with his two amazing children and wife of 21 years. He is also a foodie, cook, bee keeper, mico fruit farmer and runner and has completed several marathons. This talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more at https://www.ted.com/tedx
Views: 64958 TEDx Talks
How to File a Complaint in Consumer Court in Hindi | By Ishan If the developer refuses or neglects the notice, the you can approach the consumer court. Submit a formal complaint under the Consumer Protection Act, 1986. You need not hire a lawyer for filing the suit. Fill this complaint form and submit it to the commission. Consumer Protection Act, 1986 is an Act of the Parliament of India enacted in 1986 to protect the interests of consumers in India. It makes provision for the establishment of consumer councils and other authorities for the settlement of consumers' disputes and for matters connected therewith also. We are all consumers of goods and services in one way or the other. The moment we take birth on this earth we become consumers and are entitled to seek relief under the Consumer Protection Act. These days we see that consumers are cheated and harassed in many ways. At times they are provided with inferior quality of goods, at times with less quantity than actually demanded whereas at other times the consumer is charged with excess prices than otherwise fixed for the commodity. The traders considers consumers as persons who are morons having paying capacity and can try to deceive them in every possible way. Therefore there was a strong need felt to protect the consumers. HOW TO FILE A CONSUMER COMPLIANT?: Before formally filing a Consumer Complaint, it is desired that the Consumer gives notice to the opposite party of the fact of any deficiency in service or of unfair trade practice etc to see if the trader is willing to make good the loss suffered by either replacing the commodity or returning the value of the purchase. If yes, the issue resolves then and there. But if the trader refuses or neglects here that the consumers needs to approach the Consumer Court. STEP 1:At first identify the Jurisdiction of the Forum where the complaint is to be filed. This issue needs to be identified from two angles of jurisdiction i.e. Territorial and Pecuniary. Step 2: You will be required to pay a prescribed fee along with your complaint before the District Forum, State Commission & the National Commission as the case may be. Step 3:Then you have to draft your complaint stating facts necessary to establish a cause of action. Step 4:At the end of the complaint you have to put your signatures. In case any other person is authorised to file the complaint then complaint has to be accompanied with authorisation letter. Step 5: Don’t forget to mention the name, description and address of the complainant and the name, description, address of the opposite party or parties against whom relief is claimed. Step 6: Copies of all the documents supporting your allegations. In this you can put on record the copy of the bill of the goods bought, warranty and guarantee documents and also a copy of the written complaint and notice made to the trader requesting him to rectify the product. Step 7: You can also ask for compensation costs which should be specifically alleged in the complaint. Besides compensation, a consumer can also ask for the refunds, damages, litigation costs, and interest amount. You must give the breakup of amount claimed under different heads but do remember to claim compensation or other relief as per the pecuniary value of the forums. Step 8: Explain in your complaint as to how the case falls within the jurisdiction of this forum. Step 9: Complaint must clearly state as to what relief is sought against the opposite party. Step 10: The Act provides for limitation period of two years from the date of cause of action. In case there is delay in filing the complaint, please explain the delay which can be can be condoned by the Tribunal. Step 11: You are also required to file an affidavit along with the complaint that facts stated in the complaint are true and correct. Step 12: The complainant can present the complaint in person or by his/her authorized representative without engaging any advocate. The complaint can be sent by registered post. A minimum of 5 copies of the complaint is to be filed in the forum. Besides this you have to file additional copies for each opposite party. Keep Supporting Us :- Website : https://www.ishanllb.com/ Website : http://www.eisarahi.com/ Email : [email protected] Facebook Official : https://www.facebook.com/eisarahiofficial Facebook Page : https://www.facebook.com/IshanLLB/ Twitter : https://twitter.com/ishanllb Tags:- How to File a Complaint in Consumer Court in Hindi,how to file a case in consumer court against online shopping,how to file consumer complaint online,consumer court complaint format,consumer court toll free number,consumer court me case kaise kare,upbhokta forum online complaint,how to file consumer complaint online in hindi,consumer forum me sikayat kaise kare,consumer forum application form in hindi,consumer court in hindi,consumer protection act in hindi,ishan llb
Views: 117717 ISHAN LLB
Natalie and Jenn from Infusionsoft provide 6 tips on avoiding customer complaints. Check out the bonus tip directly from our blog: https://bit.ly/2y2tLdO Infusionsoft’s powerful customer relationship management (CRM) software integrates with apps you use daily to get your sales and marketing efforts more organized, deliver personalized follow-up service, and close more sales. Learn more, demo our marketing software, and start a free trial: https://www.infusionsoft.com/?ls=social&utm_source=youtube&utm_medium=video&utm_campaign=boilerplate&utm_term=DEFAULT&utm_content=social. Subscribe to our YouTube channel: https://www.youtube.com/infusionsoft Follow us on Twitter: https://twitter.com/infusionsoft Like us on Facebook: https://www.facebook.com/infusionsoft Follow us on LinkedIn: http://www.linkedin.com/company/infusionsoft
Views: 87 Infusionsoft
Here’s a super important tip for any business wanting to grow profitably – make it easy for your customers to provide feedback and complain! Only your MOST LOYAL and MOST FRUSTRATED customers will normally take the time to provide you with feedback or make a complaint .. what about all the customers who don't say anything? Making it easy for customers to complain and provide feedback is one of the most valuable things you can do to learn about your customer needs and improve your product and service offering.
Views: 80 YOU KIT
http://www.engvid.com/ Do you work in customer service? What do you do when your customer has a problem? In this video, I will teach you how to give great customer service. You will learn many polite expressions you can use with your customers. I will explain the Listen, Apologize, Solve, and Thank (L.A.S.T) method, which will help your performance at any customer service job. I'll also give you my customer service tips for dealing with an angry customer. After this video, watch Rebecca's video about phone customer service: https://www.youtube.com/watch?v=KBSrZYXkkyE Take the quiz at http://www.engvid.com/how-to-give-great-customer-service-the-last-method/ TRANSCRIPT Hello. My name is Emma, and in today's video I am going to teach you a very, very important thing for customer service. I used to work in customer service, and this is actually one of the most important things I learned, and this is called the L-A-S-T or LAST approach. So, to get started, let's talk a little bit about: What is customer service? So, customer service is when you have customers, of course, and you're trying to make your customers as comfortable and happy as possible. You're also trying to meet their needs and expectations, and solve any problems or situations that they might have. So, customer service is a huge category. There's many, many different jobs where you use customer service. If you work in a hotel, for example, as a clerk, you know, in the lobby, as a bellhop, you will be using customer service. If you work at a restaurant as a server, you'll be using customer service, or as a hostess. If you're the manager of a store, you'll be using customer service. If you work in a business or even in a hospital, you'll be using customer service. So, pretty much any time you're dealing with people from the public and they're customers and you're trying to help them, you're doing customer service. So, there are many different problems that a customer might have. What are some examples of some problems? Can you think of anything, a problem a customer might have? Maybe somebody charged them too much for something, maybe they're in a store and the lineups are too long, maybe a customer is at a hotel and they're very unhappy because the Wi-Fi isn't working or their bed's uncomfortable. So, there's so many different problems customers might have at different types of businesses. In this video what I'm going to teach you is: What do you do when a customer has a problem? Okay? So, a very easy thing to do when a customer has a problem is called the LAST approach. "LAST", what does it stand for? Well, if a customer has a problem, the first thing you should do is listen to their problem, the next thing you should do is apologize, solve their problem, and thank them. So: Listen, Apologize, Solve, and Thank. We're going to look at expressions we use to show we're listening, expressions to apologize, expressions that can help us solve problems, and expressions to thank customers. Okay, so the first step when a customer has a problem is to listen. So, the first thing you should do is find out what the problem is. You can ask them: "What seems to be the problem?" or "How can I help you?" Okay? Once they start explaining what the problem is, very important that you look like you're actually listening and that you do listen. Okay? So, you shouldn't look at your watch: "Mm-hmm. Mm-hmm." Okay? That's a bad idea. You shouldn't look at the sky: "Uh, when is this person going to stop talking?" Okay? You shouldn't roll your eyes. Okay? No, no, no. You need to show that you actually care about what the customer is saying. So, showing you're listening is very important. You can repeat back to the customer what they're saying to show that you understand and to make sure that you did understand. So: "So what you're saying is, you know, there's no hot water in this hotel.", "So what you're saying is the Wi-Fi's not working and you're not happy with that." Okay? These are some examples. "So what you're saying is _________." You can also say: "Let me get this right..." "Let me get this right, what you're saying is that, you know, there's a problem at your table.", "What you're saying is that you've been waiting for your food for a really long time." So it's important to show that you are listening and you acknowledge what they have said. Okay. Now, sometimes with customer service you get a customer who's very angry, and maybe they start swearing, they start using very bad language. Okay? So if this happens, very important that you don't get upset. Okay? When this happened to me in the past, I would actually pretend to be a computer. I would not take anything personally. I would just smile and pretend to be a computer, and that's how I got through angry customers. So, if the person is rude... You know, it's not right if somebody is saying something rude to you, if they're swearing at you, or they're making you feel uncomfortable. So, be polite. Okay?
Views: 847170 Learn English with Emma [engVid]
WHATS GOOD, FASHION NOVA?! This is my rant all about the policies and strange gift card and shipping situation with Fashion Nova. While I LOVE a lot of the clothing, their returns, restocking, refund and out-of-stock policies make me want to scream. Definitely let me know your thoughts below! And enjoy lol! ♦ SOCIAL MEDIA ♦ F A C E B O O K https://www.facebook.com/pages/Raw-Beauty-Kristi/363108873798791?fref=ts I N S T A G R A M http://instagram.com/rawbeautykristi T W I T T E R https://twitter.com/RawBeautyKristi P I N T E R E S T http://pinterest.com/kmaven04/boards/ S N A P C H A T Username: rawbeautykristi P E R I S C O P E RawBeautyKristi FOR BUSINESS: [email protected] __ CLICK THIS LINK to shop for my favorite Sigma Brushes! http://sigma-beauty.7eer.net/c/196942/146780/2835 For Costume/Halloween Contacts CLICK this link https://camoeyes.com/?ref=72 Enter code "rawbeautykristi" at checkout for 10% off! __ Thanks for watching! Kristi xoxo HI! My name is Kristi! Welcome to my channel! First off, I am not your average YouTube Beauty Vlogger. I do the typical Product Reviews, Makeup Tutorials, Lifestyle Vlogs and SO much more, all with a sense of humor and a bit of a potty mouth. You can ALWAYS be assured that i am giving my full and HONEST opinion. SUBSCRIBE & Join in on the fun! FTC Disclaimer: This video is NOT sponsored. All opinions are 100% mine. I only talk about products I genuinely like and only give honest reviews. ALL LINKS beginning with an asterisk are affiliate links * Affiliate links meaning if you click the link and purchase items through that link, I will receive a small commission on that purchase* Some products are sent to me for consideration of a review. (PR) ♫Music By♫ ●DJ Quads - The News ●Song/Free Download - https://youtu.be/oTSy2VHBWVY ●Follow DJ Quads - http://smarturl.it/dj-quads
Views: 170377 RawBeautyKristi
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Views: 1678618 Louis Rossmann
In this video you will learn how to file a consumer complaint and will know some of the compensation that have awarded to consumers by the consumer court THE COMPLAINT BEFORE THE HON'BLE DISTRICT CONSUMER DISPUTES REDRESSAL FORUM AT .................................. OR BEFORE THE HON'BLE STATE CONSUMER DISPUTES REDRESSAL COMMISSION AT ................... OR BEFORE THE HON'BLE NATIONAL CONSUMER DISPUTES REDRESSAL COMMISSION AT NEW DELHI IN RE : COMPLAINT NO. .............. OF 20 ............ IN THE MATTER OF : (FULL NAME) (DESCRIPTION) (COMPLETE ADDRESS)....Complainant Versus (FULL NAME) (DESCRIPTION) (COMPLETE ADDRESS) .....Opposite P COMPLAINT UNDER SECTION 12 (Before District Forum) SECTION 17 (Before State Commission) SECTION 21 (Before National Commission) OF THE CONSUMER PROTECTION ACT, 1986. RESPECTIFULLY SHOWETH 1.INTRODUCTION 2.TRANSACTION 3.DEFECT/DEFICIENCY 4.RECTIFICATION 5.OTHER PROVISIONS 6.EVIDENCE 7.JURISDICTION 8.LIMTATION 9.RELIEF CLAIMED 10.PRAYER CLAUSE It is, therefore, most respectfully prayed that this Hon'ble Forum/Commission may kindly be pleased to .................................................................................................. (Details of relief's which complainant wants the Court to grant) Complainant Place ...................... Dated ................... Through (Advocate or Consumer Association, Etc.)
Views: 77073 Lawyer Ujjawal Anand Sharma
Our offerings under Rule 506(c) are for accredited investors only. GENERALLY, NO SALE MAY BE MADE TO YOU IN THIS OFFERING IF THE AGGREGATE PURCHASE PRICE YOU PAY IS MORE THAN 10% OF THE GREATER OF YOUR ANNUAL INCOME OR NET WORTH. DIFFERENT RULES APPLY TO ACCREDITED INVESTORS AND NON-NATURAL PERSONS. BEFORE MAKING ANY REPRESENTATION THAT YOUR INVESTMENT DOES NOT EXCEED APPLICABLE THRESHOLDS, WE ENCOURAGE YOU TO REVIEW RULE 251(D)(2)(I)(C) OF REGULATION A. FOR GENERAL INFORMATION ON INVESTING, WE ENCOURAGE YOU TO REFER TO WWW.INVESTOR.GOV. Do you struggle with customers giving you price objections? The key to handling a price objection is to take control of the whole conversation from the beginning. I want to help you handle even professional negotiators on price! For more on this presentation, go to https://grantcardonebootcamp.com/free The 10X Business Boot Camp is an incredible 3-day workshop where Grant Cardone, the #1 Business Consultant in America, works with you to devise a sales and marketing plan to drive 10X more sales to your company. Solopreneurs, small business owners, and large corporations attend this event to get Grant Cardone’s one-on-one guidance to take their revenues to another level. Receive the most current and best sales tactics, and do live sales role-playing in this surprisingly intimate gathering. Meet face-to-face with other business owners, sales managers, marketing directors, and executives to make this your company's premier networking opportunity of the year. If you’re ready to unlock your business earning potential, book your seat at http://www.grantcardonebootcamp.com ---- ►Where to follow and listen to Uncle G: Instagram: https://www.instagram.com/grantcardone Facebook: https://www.facebook.com/grantcardonefan SnapChat: https://www.snapchat.com/add/grantcardone. Twitter: https://twitter.com/GrantCardone Website: http://www.grantcardonetv.com Advertising: http://grantcardonetv.com/brandyourself Products: http://www.grantcardone.com LinkedIn: https://www.linkedin.com/in/grantcardone/ iTunes: https://itunes.apple.com/us/podcast/cardone-zone/id825614458 ---- Thank you for watching this video—Please Share it. I like to read comments so please leave a comment and… ► Subscribe to My Channel: https://www.youtube.com/user/GrantCardone?sub_confirmation=1 -- Grant Cardone is a New York Times bestselling author, the #1 sales trainer in the world, and an internationally renowned speaker on leadership, real estate investing, entrepreneurship, social media, and finance. His 5 privately held companies have annual revenues exceeding $100 million. Forbes named Mr. Cardone #1 of the "25 Marketing Influencers to Watch in 2017". Grant’s straight-shooting viewpoints on the economy, the middle class, and business have made him a valuable resource for media seeking commentary and insights on real topics that matter. He regularly appears on Fox News, Fox Business, CNBC, and MSNBC, and writes for Forbes, Success Magazine, Business Insider, Entrepreneur.com, and the Huffington Post. He urges his followers and clients to make success their duty, responsibility, and obligation. He currently resides in South Florida with his wife and two daughters.
Views: 161775 Grant Cardone
http://www.TheSocialNetworkingNavigator.com As an entrepreneur or small business, do you have a return policy and how do you deal with your clients if they complain about your product or service?
Views: 1000 Laurie Hurley
Another quick short direct video on Top Ten customer complaints on lawn care Service Providers Just a quick video on the Top Ten complaints from customers when dealing with service providers This video can be more than benifisal to all business owners out there. We all have our faults and for sure our share of mistakes, its just how you handle the mistakes and make it right is what makes you ... Please enjoy and for sure share .. Like comment Dislike comment Subscribe ------------------------------------------------------------------------------------------------------------------ For Product reviews and or ideas on content OneLove Lawn llc Veteran Owned Family Operated Check our website out to see more of our work www.onelovelawn.com Give us a follow on our social platforms Google + : @ OneLove Lawn llc https://plus.google.com/b/109408626505596154588/+OneLoveLawnGroveCity Instagram : @ OneLove_Lawn https://www.instagram.com/onelove_lawn/?hl=en Twitter : @ 1LuvLawn https://twitter.com/1LuvLawn FaceBook : @ OneLove Lawn https://www.facebook.com/OneLoveLawn ----------------------------------------------------------------------------------------------------------------------- Channels we watch Think Media https://www.youtube.com/channel/UCGxjDWAN1KwrkXYVi8CXtjQ Blades of Grass https://www.youtube.com/user/bladesof Nick Nimmin https://www.youtube.com/user/NickNimmin ------------------------------------------------------------------------------- Another quick short direct video on Top Ten customer complaints on lawn care Service Providers Just a quick video on the Top Ten complaints from customers when dealing with service providers This video can be more than benifisal to all business owners out there. We all have our faults and for sure our share of mistakes, its just how you handle the mistakes and make it right is what makes you ... Please enjoy and for sure share .. Like comment Dislike comment Subscribe ----------------------------------------------------------------------------- Product's We use eXMark mowers Bradley Mowers https://www.exmark.com https://www.BradleyMowers.com ECHO Stihl https://www.echo-usa.com https://www.stihlusa.com Oakleys for glasses Mojo Gear for Uniforms https://www.oakley.com https://www.mojoplayerfactory.com GoPro Hero 5 https://www.gopro.com OneLove is the Lawn you can trust OneLove Lawn Veteran Owned & Operated 614-317-1851 www.onelovelawn.com Another quick short direct video on Top Ten customer complaints on lawn care Service Providers Just a quick video on the Top Ten complaints from customers when dealing with service providers This video can be more than benifisal to all business owners out there. We all have our faults and for sure our share of mistakes, its just how you handle the mistakes and make it right is what makes you ... Please enjoy and for sure share .. Like comment Dislike comment Subscribe #Customercomplaints #LawnCare #lawncarebusiness
Views: 146 OneLove Lawn LLC
Dow Jones reported Monday that Hewlett-Packard (NYSE:HPQ) issued an apology and extended the warranty for certain laptops after China launched an investigation into consumer complaints of faulty products. HP said it was "working closely" with the country's product quality administration to ensure customer concerns over faulty laptops were addressed. "HP apologizes to our customers and regrets any inconvenience incurred," Isaiah Cheung, vice president and general manager of the Personal Systems Group for HP China and Hong Kong, said in a statement. Cheung continued, "HP is implementing an expanded customer care program in China...for customers with certain HP Pavilion and Compaq Presario notebook PCs."
Views: 407 TradeTheTrend
In this video, we have told you how to record a proof in case you are delivered the wrong item or fake product instead of the product you ordered from online shopping websites. Ur Indian Consumer Channel: https://www.youtube.com/user/prasadvedpathak Prasad Video: https://www.youtube.com/watch?v=0XsqCLvN4o4 We hope you liked this video, to get notified, subscribe for free at http://goo.gl/ZgmTjE also, make sure to like this video and share if it can help other people. Add Abhishek As Friend on: Twitter: https://goo.gl/eEdJO3 Facebook: https://goo.gl/VJLdDl Instagram: https://goo.gl/ZA75hS Abhishek Facebook Page: https://goo.gl/SPbQVP -- Add Gadgets To Use As Friend on: -- Facebook Page: https://goo.gl/AzdyXj Twitter: https://goo.gl/gv2Ob5 Instagram: https://goo.gl/09gnZt -- Best Smartphone Offers: Best Phone Deals on Flipkart - http://goo.gl/pft2ue Best Phone Deals on Amazon - http://goo.gl/2nMKvI 3. About GadgetsToUse: Visit http://www.gadgetstouse.com to read more detailed reviews, unboxing, hands on and overview of smartphones, tablets, tech and gadgets. We also post full review of gadgets and accessories on our website. 4. India Rank GadgetsToUse youtube channel comes under Top Tech Youtube Channels in India for gadgets reviews, news and tips, tutorials. MY YOUTUBE GEAR -- MY BIG CAMERA: http://goo.gl/J2P2AJ DIGITAL NOTEPAD I USE http://goo.gl/RD325n (Amazon US) | Amazon India ( http://goo.gl/x1ZdPQ ) MY DSLR MIC: http://amzn.to/2dNrsQo MY MIC: http://goo.gl/8NlqDJ MY CAR TRIPOD: http://amzn.to/2aGpotn MY OTHER PHONE TRIPODS: http://fkrt.it/vtgsBNNNNN MY SMALL TRIPOD: http://goo.gl/zpii2j MY SMALL CAMERA: http://goo.gl/MrvhvW SECOND MIC: http://goo.gl/aFWhnG MY TABLE TRIPOD: http://goo.gl/k9fvCU CHEAPER ACTION CAMERA: - http://goo.gl/pMFRJj SMARTPHONE TRIPOD: http://goo.gl/96EVtp MY DESKTOP MIC: http://goo.gl/iSVQN7 MY VLOG CAMERA: http://goo.gl/LWCty3 MY SECOND DESKTOP MIC: http://goo.gl/6MqVDt MY SECOND DSLR MIC: https://goo.gl/ZJch2P -- All content used is copyright to GadgetsToUse.com, Use or commercial display or editing of the content without proper authorization is not allowed.
Views: 168968 GadgetsToUse
From airlines, to hotels, to retail chains, firms are increasingly using Twitter as a platform for managing customer complaints. But research shows that not all firms are getting it right. Read the research here: http://www.emeraldinsight.com/doi/full/10.1108/IJOPM-10-2013-0461
Views: 49 Emerald Publishing
At Reynolds and Reynolds, we pride ourselves in our award-winning customer service and support we provide to automotive dealerships. If you are interested in training customers and traveling around the nation, take a look inside the day of a Customer Support Specialist. For more on careers at Reynolds, visit www.reyrey.com/careers.
Views: 21875 Reynolds and Reynolds Careers
LG Complaints – Customer Services Phone Number | 0843 850 0628. We've sourced this number to save you time searching over the internet for the LG Customer complaints phone Number. This is the best contact number we've found for the LG Customer Service team. Spanning a 50 year history LG’s experience in manufacturing high quality electronics is one to be desired. Founded as GoldStar in 1958 LG’s tag line “Life’s Good” echoes their continued and established success. From TV’s to mobile phones LG’s Customer Service team are trained to help you with any complaint you may have across a number of their electronics. The LG Complaints Customer Service team can be contacted on 0843 850 0628. This contact phone number might connect you directly to the Customer Service team, so if you are looking for advice on a LG product then Phone this Customer Services contact number. #LG Complaints #LG Customer Services Phone Number #LG Complaints Customer Services #Contact LG Complaints helpline #Telephone number LG Customer Services #Contact Details LG Complaints https://www.youtube.com/watch?v=07l0AuGViu0&edit=vd
Views: 448 LG Contact Number
A mishandled call means a great deal to many technical support call centers. To customers this is the least expected scenario. To a contact center, this occurrence is to be avoided like the plague. http://www.magellan-solutions.com/call-center-services/inbound/technical-support/ Technical call center agents need a good understanding of how the product works and how customers usually use the products. Trainers and quality control are tasked to analyze mishandled calls and suggest actionable items to avoid a similar situation for the tech support agent. Magellan Solutions can help businesses deal with this issue and deliver the best experience to customers. Visit http://www.magellan-solutions.com for details.
Views: 858093 Magellan Solutions Outsourcing Inc.
Improve Customer Success and Retention A customer complaints management system is critical for driving customer success and retention, reducing audit times, ensuring compliance with industry regulations, and avoiding potential product liability lawsuits. Intellect’s Customer Complaints Management Software applications are designed to automate and streamline customer complaints management to improve product quality and safety, lower audit time and product recalls, decrease risk, and ensure FDA and ISO compliance.
Views: 239 Intellect
Start Your 14-Day Shopify FREE Trial 👇 http://bit.ly/2GYF4Yz Product Research Tool Link👇 https://dropship-spy.com?aff=johnathonz ---------------------------------------------------- Subscribe For More! ---------------------------------------------------- FU Dropshipping Course (FREE) https://youtu.be/M6KOm-xkztg Connect with me 👇 Instagram - @JohnathonZamora Snapchat - @JayDZamora
Views: 53 John Zamora
Richard White, Founder and CEO of UserVoice shares his take on how customer support and product management teams can better work together to ensure that customer needs make it onto the product roadmap.
Views: 803 UserVoice Sales